Impersonated support accounts

What it looks like

Fraudsters watch public forums and social media for people asking for help. They reply or message from accounts using a company's name and logo, then direct you to a fake form or ask for your seed phrase to "sync" your wallet.

Red flags

• Support that contacts you first, in a direct message.
• Accounts with few followers, recent creation dates or slightly misspelled names.
• Any request for your seed phrase, private key or remote access.

What to do next

• Only use support channels listed on the company's official website.
• Never share your seed phrase.
• If someone claims to be from Chainsentra, verify them first.